1. What the service is
UgcAgencies is a directory of UGC agencies and managed UGC services. Brands search, compare and send briefs to agencies they select. Agencies manage profiles and receive briefs on paid plans. UgcAgencies does not produce content, is not a party to any agreement between a brand and an agency, and takes no commission on projects.
2. Use by brands
Brands use the service without charge. You confirm your email with a code before a brief is sent. You are responsible for the contents of your brief and for any agreement you make with an agency, including scope, price, usage rights and payment.
3. Agency accounts and profiles
An agency that claims or creates a profile must be authorized to act for that agency and must keep its published information accurate. You may not publish reviews, ratings, client names or results that you cannot support, or content that infringes the rights of others. We may edit or remove profile content that breaks these terms.
4. Profiles described from public pages
Unclaimed profiles contain only facts the agency published on its own pages, with sources. Agencies can claim, correct or ask to remove their profile at any time through Request a correction or removal.
5. Ordering and sponsored placement
Organic results are ordered as described on the methodology page. Paid plans can include labelled sponsored slots. Payment never changes organic order and does not guarantee any number of briefs, projects or results.
6. Plans, billing and renewals
Agency plans are subscriptions billed monthly or yearly at the prices on the pricing page. Plans renew automatically until cancelled. Prices are in US dollars and exclude any taxes that apply. Moving to a higher plan charges the difference immediately and the new features start once the payment clears; moving to a lower plan takes effect at the next renewal. You can cancel at any time and keep access until the end of the paid period. Limits that count usage, such as briefs received, are counted for the billing period and are not restored by deleting items.
7. Refunds
Payments are final. Refunds are made only for a double charge, an unauthorized charge or a total outage of the service, as set out in the refund policy.
8. Acceptable use
You may not send spam or misleading briefs, collect data from the directory in bulk, try to access accounts that are not yours, interfere with the service, or use it for anything unlawful. We may suspend accounts that do.
9. Disclaimers and liability
The service and the information in profiles are provided as is. We check sources but do not guarantee that an agency's published information is complete or current, and we are not responsible for the work or conduct of any agency. To the extent the law allows, our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights that cannot be limited by law.
10. Changes and termination
We may update these terms and will update the date at the top of the page. Significant changes are announced by email to account holders. You can stop using the service at any time; we may end access for breaches of these terms.
11. Contact
Write to support@ugcagencies.com.