UGC agency FAQ
Answers for brands hiring a UGC agency and for agencies listed in the directory.
Questions from brands
Is UgcAgencies free for brands?
Yes. Brands never pay. Searching, comparing, building a brief and sending it to the agencies you select costs nothing.
How are agencies ordered?
By fit to the filters you set, then by how complete and sourced their published data is, then alphabetically. Sponsored listings sit in their own labelled slot. The rules are on the methodology page.
Where does the data come from?
From the agency's own published pages, with a source link and check date on every fact, or from the agency itself after it claims its profile.
Why do some agencies show Not published?
Because the agency has not stated that fact publicly. We do not estimate prices or minimums.
Can an agency pay to rank higher?
No. Payment buys only a labelled sponsored slot, which never changes organic order.
How many agencies can I send one brief to?
Up to five, selected by you.
What happens after I send a brief?
Your brief is saved and we email you next steps for each agency you selected.
Should I hire an agency or use a UGC platform?
It depends on volume, budget and how much you want to manage yourself. Our guide on UGC agency vs platform walks through the choice, and the UGC platforms page lists managed services.
What usage rights should I ask for?
At minimum, the platforms, whether paid usage is included and for how long, and whether whitelisting or Spark Ads are allowed. See UGC usage rights.
Questions from agencies
My agency is listed and I did not ask for it. Why?
Unclaimed profiles describe agencies only from facts they published on their own site, each with its source. You can claim the profile to manage it, or request a correction or removal, and removal requests are honored.
What does a plan cost?
Listed is 49 USD per month or 24 USD per month billed yearly, Featured 199 or 99, Spotlight 499 or 249, Network 1,199 or 599. See pricing.
Do you take a commission?
No. Agencies pay a subscription only.
What is a brief addressed to my agency?
A brief that a brand sends with your agency among its selected recipients. Listed includes up to 10 per month; higher plans have no limit.
How is my data and the brands' data protected?
Briefs are encrypted in transit, visible only to the agencies a brand selected, and deleted on request.
Can I cancel or get a refund?
You can cancel at any time and keep access until the end of the paid period. Payments are final, except for a double charge, an unauthorized charge or a total outage of the service, as described in the refund policy.