1. Payments are final
Every UgcAgencies agency plan (Listed, Featured, Spotlight and Network) is a monthly or yearly subscription for access to the features described on the pricing page. Access is granted in full at the start of each billing period, whether or not you use it, and the fee pays for that access, not for the number of briefs you receive or the views your profile gets. By subscribing, you ask us to start providing the service immediately. If you are a consumer in a country that grants a right of withdrawal, you acknowledge that this right ends once the service has started with your consent. Brands do not pay for UgcAgencies, so this policy applies to agencies only.
2. What is not refunded
- Changing your mind or no longer needing the listing
- Not using your account or profile during a paid period
- Receiving fewer briefs than you hoped for, or briefs that did not turn into projects
- Forgetting to cancel before a renewal date, or cancelling right after one
- A renewal charged after one or more failed payment attempts
- Choosing the wrong plan or billing period
- Part of a period after cancellation (access runs to the end of the paid period and is not prorated)
- Use of your account by someone you shared your login with
3. The only exceptions
We refund only when one of these applies, when it can be shown in our billing and account records, and only up to the affected charge.
- Double charge. You were billed twice for the same period because of a fault in our billing.
- Unauthorized charge. Your card was used without your permission, you tell us within 14 days, and the records support it.
- Total outage. The service was entirely unavailable to you for more than 72 hours in a row in a billing period because of a fault on our side. The refund covers the unavailable days of that period.
4. How to cancel
You can cancel from your account at any time. Your plan stays active until the end of the period you already paid for, and nothing further is charged. Moving to a higher plan charges the difference immediately; moving to a lower plan takes effect at the next renewal.
5. How to ask for a refund
Write to support@ugcagencies.com from the email on your account, with the date and amount of the charge and the reason from section 3. We reply by email. Approved refunds go back to the original payment method.